Last updated: January 1, 2026
1. Introduction
LoyaltyHQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our partner referral platform.
2. Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number)
- Company name and business details
- Account credentials
- Referral and transaction history
- Payment information (processed securely via Stripe)
Usage Information
We automatically collect certain information when you use our platform:
- IP address and device information
- Browser type and operating system
- Pages visited and features used
- Time and date of access
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining our services
- Processing referrals and rewards
- Sending transactional emails and notifications
- Improving our platform and user experience
- Preventing fraud and ensuring security
- Complying with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third parties that help us operate our platform (Supabase, Vercel, Stripe, Resend)
- Business Partners: Companies using LoyaltyHQ to run their partner programs (your data is isolated to your program)
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit (TLS) and at rest
- Row-level security for multi-tenant data isolation
- Regular security audits and updates
- Access controls and authentication
6. Your Rights
Depending on your location, you may have the following rights:
- Access your personal data
- Correct inaccurate data
- Delete your data (subject to legal requirements)
- Export your data in a portable format
- Opt out of marketing communications
To exercise these rights, please contact us at privacy@loyaltyhq.io.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party advertising cookies.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@loyaltyhq.io